Cancellation and Refund Policy


Last Updated: 05.03.2025

At Hyper Visuals, we prioritize transparency and fairness in our business transactions. This Cancellation and Refund Policy outlines the terms regarding cancellations and refunds for services purchased from www.hyper-visuals.com.

1. General Policy

  • All payments for our services are 100% upfront and non-refundable.
  • By purchasing our services, you acknowledge and agree to these terms.

2. Cancellations

  • Since we begin working on projects immediately after payment confirmation, cancellations are not permitted once the project has started.
  • If you wish to cancel before work begins, contact us immediately at sachin@hyper-visuals.com to check if a partial refund is possible. However, this is subject to our discretion.

3. Refund Policy

Refunds will only be considered under the following exceptional circumstances:

  • Failure to Deliver: If Hyper Visuals is unable to deliver the agreed-upon service due to unforeseen circumstances, we may offer a partial or full refund.
  • Service Not Rendered: If you have paid for a service that we have not yet started, you may be eligible for a refund, minus any transaction fees.
  • Mutual Agreement: If both parties agree that a refund is justified, we will process it accordingly.

4. No Refunds in the Following Cases

  • If the project is already in progress or has been delivered.
  • If the client is unsatisfied with the design due to subjective reasons but has received the agreed-upon work.
  • If the client fails to provide necessary inputs, files, or feedback, causing project delays.
  • If the client changes their requirements after the project has started.

5. Revision & Dispute Resolution

  • We offer a limited number of revisions as per the service agreement. Any additional revisions may incur extra charges.
  • If you are unsatisfied with the final design, we encourage communication to resolve concerns before requesting a refund.

6. Processing of Refunds

  • If a refund is approved, it will be processed via the original payment method within 7-14 business days.
  • Transaction fees, processing charges, and currency conversion costs (if applicable) will be deducted from the refund amount.

7. Changes to This Policy

Hyper Visuals reserves the right to modify this Cancellation and Refund Policy at any time. Updated policies will be posted on our website, and continued use of our services constitutes acceptance of any changes.

For any questions regarding this policy, contact us at sachin@hyper-visuals.com.